Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for media issues.
The information is used for simulation and analysis.
Mailed directly by Call Center or Country Specialist
Paper media specifications
Note: Specify the paper brand, type, weight, size, and grain.
The information is used for analysis.
Specified # of requested sheets; for example, one ream (500 Sheets)
Menu Settings page
This document contains all the printer settings and running firmware code.
Print quality pages, if applicable
LEGACY ID: FA870
This article shows the primary information required to escalate paper jam issues.
This article shows the primary information required to escalate print quality issues.