Overview
A requirement for the creation of a valid Scan to Network destination is the entry of a valid UNC path to the shared folder.
Note: If the share resides outside of the local domain, the server name will need to be specified using a Fully Qualified Domain Name (FQDN).
How to find the FQDN
The FQDN for a computer is made up of two parts:
- The host name of the computer
- The domain suffix
To find these values on a Microsoft Windows XP machine:
Access the desktop of the computer on which the shared folder resides.
Right-click on “My Computer” from the Windows desktop.
Choose Properties.
The System Properties Window will launch.
Click on the “Computer Name” tab.
Write down the Full Computer Name and Domain.
So, in Microsoft™ Windows, the Fully Qualified Domain Name(FQDN) comprises the hosting server's Full computer name + Domain.
For example, “MyComputer” and “ desk.office.house.com” yields “MyComputer.desk.office.house.com".
A UNC example with the FQDN
| Full computer name | Domain | FQDN | Destination "UNC" addresswith "myshare" as the sharename |
|---|
MyComputer | desk.office.house.com | MyComputer.desk.office.house.com | \\MyComputer.desk.office.house.com\myshare |
UNC
When attempting to connect to a shared Windows folder using the Common Internet File System (CIFS) protocol, Lexmark solutions such as Scan to Network and Fax Forward require a valid computer name and share name to be provided using the Universal Naming Convention (UNC) format.
In this format, the server name and share name use the syntax: \\servername\sharename.
Other Acceptable UNC path entries.
| UNC Requirement | Allowed Server names | Use Suggestion |
|---|
\\servername\sharename* | \\hostname (Computer name) | If the share resides within the same local domain as the MFP, \\hostname\sharename should be all that is required. |
\\Fully Qualified Domain Name | If the share resides outside of the local domain, the server name will need to be specified using a Fully Qualified Domain Name (FQDN). |
\\IP address | How to Configure and Test Scan to Network with a TCP/IP Address Instead of the DNS Host Name for more information. |
\\server name or IP address without sharename. | Certain LDAP configurations only ,e.g., homeDirectory configuration. |
*The name of the shared directory or folder name.
Note: You will have the option to add a directory folder at runtime if configured to allow users to create directories.
Additional Reference
Click here for more information regarding acceptable Microsoft™ Windows naming conventions.
Creating a destination shortcut for the Scan to Network solution softwarefor an article that describes how to create a Scan to Network destination.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: HO3685