What you will see
The printer/MFP stops printing and displays a Paper Jam message, and the numeric error code displayed is a 202 or a 280 type error message*. Select Show areas on the operator panel to view images that will help you locate where the jam is occurring. See the picture below for an example.
Understanding jam numbers and locations
- A 202 Paper Jam error code – jam location is in Door A.
- A 280 Paper Jam error code with an installed finisher – jam location is either in Door A or in Door F.
*NOTE: Two-digit suffix numbers accompany this error. Examples include 202.00, 202.10, 280.01, 280.16, etc.
- Lexmark W840 Series Printers
- Lexmark X85xe Series MFPs
- Lexmark W850 Series Printers
- Lexmark X86xe Series MFPs
An x denotes any number within a product series.
Clearing the paper jam
To resolve the jam, you must first clear the entire paper path and then press the Select or Check button or select Continue to clear the message and resume printing. See procedure below.
NOTE: The images in the following table show the Lexmark W850 models. However, these directions also apply to the Lexmark X86x models.
202.xx – 280.xx Paper Jam Interventions
|1||Power off the printer/MFP completely and disconnect the power cable from its power supply. Open Door A by pushing the release latch up and lowering the door.|
Caution! The jammed page may be covered with unfused toner which can stain garments and skin.
In addition, the inside of the printer might be hot. If the page feels hot, allow the surface to cool before removing.
|2||If the paper is visible, pull the jam up and toward you. Slowly remove the jammed paper to avoid tearing it. If the paper is not visible, then proceed to the steps below. |
Note: If the jam does not move immediately, stop pulling. Push down and pull thegreen leverto make it easier to remove the jam. Ensure all paper fragments are removed. Do not touch the center of the fuser unit. Doing so will damage the fuser. Also, to prevent any possible damage to the fuser, please do not use sharp objects (i.e., screwdrivers) in removing jammed paper.
|3||Close Door A. |
Important! Ensure that the Door A is completely closed. If it is not, it can cause the paper to jam.
|4||Open Door F, if Door F is present. |
Note: Device will only have a Door F if you have an installed finisher option. If you don’t have an installed finisher option, please skip to Step 7.
|5||If the paper is visible, slowly remove the jammed paper to avoid tearing it. Also remove any debris or small pieces of paper from inside the printer/MFP. If you find no jammed paper in the printer/MFP, then proceed to the steps below. |
|6||Close Door F.|
|7||Power on the printer/MFP and try printing again. If the page prints, the printer is functioning correctly. If the issue returns, please contact Lexmark Technical Support or a local authorized service provider for additional assistance.|
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, Part Number and Config ID on the Lexmark X86xe Series Printer.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE385