ENUS30565
Affected products
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A 909 Error indicates that the MFP/printer has detected a problem with the electrical power being supplied to it and has shut down to prevent damage.
Possible cause
Power surges or dirty power near 0 volts (the point at which the MFP/printer turns the fuser on) is the most likely cause of this issue.
Troubleshooting
| Step | Action | Yes | No |
| 1 | Check to see if you had any electrical problems recently. For example: - Electrical work or repairs
- Electrical damage such as a lightning strike or building damage
- Problems with other electrical equipment, such as computers
Have you had any electrical problems recently? | You need to contact your power company and have the company check the power source. | See Step 2. |
2 | Power the printer off, wait 30 seconds, and power it back on. Did this resolve the issue? | Print a test page. If there's no error and the page prints, the issue is resolved. | See Step 3. |
| 3 | Connect the MFP/printer to a different power outlet. (This can be done temporarily with a heavy duty extension cord.) Try to find an outlet that: - Is connected to a different power circuit.
- Has previously had an X85x or W840 installed that functioned properly.
- Is in a permanent wall (avoid outlets in temporary cubicle furniture).
Did the error remain? | Contact Lexmark Technical Support. | You need to contact your power company and have the company check the power source. |
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO4449