Requirement | Relevance | How to obtain |
Application Information, such as, application's name, version, software developer & background info | Application information can sometimes help in understanding the cause of the error. | Information regarding the software or application may be found by going to: - Help
- About
- File > Help
- Windows > About; or,
- Main Page itself (Splash Screen)
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Driver Type and Version used | Information is used for simulation and analysis. | 1. Go to Start > Control Panel > Printers / Devices and Printers. 2. Right-click the Printer Object being used, and then click Properties. 3. Go to About Tab, and then take a screenshot. Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type) | Information is used for simulation and analysis. | Enduser provided |
Customer's printing environment: - Operating System involved
- Server and Client Information (Complete with Name, Service Pack & System Type)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients | Information is used for simulation and analysis. | 1. Click on Start > Run 2. Type “msinfo32”, and then click OK. 3. Click on File > Save.NFO |
Only required if an individual print job is causing print spooler hang: Print-to-File (.PRN File) | Information is used for simulation and analysis. | Printing to file or creating a print output file to view the steps. |
Menu Settings page | This document contains all the printer settings and running firmware code. | Obtaining the Menu Settings page (November 2017) to view the methods used to obtain the printer Menu Settings pages. |
Event Log Information (System, Windows Activity, Event Logs) | Information is used for simulation and analysis. | Capturing and Save Windows Logs:  Open Event Viewer. Click here for more information on archiving Event logs.
Windows XP Information |