What you will see
The Lexmark C74x / X74x Color Laser Printer/MFP displays a 982.06 Service Engine Communications error.
Explanation of the Issue
Your Lexmark C74x / X74x Color Laser Printer/MFP encounters a 242.05 Paper Jam when you try to print from the paper feed option (also referred to as 'Tray 2' when installed). After removing the tray from the paper feed option in order to clear the jammed paper, and then installing it back to the printer/MFP, a 982.06 Service Engine Communications error displays. This issue occurred when you tried to open the paper feed option's front door and the printer/MFP rocked slightly, thus causing a loss of communication between the paper feed option and the printer/MFP. To correct this, follow the suggested steps below.
Troubleshooting
| Steps | Actions |
| 1 | Reset power or power the printer/MFP off and on. In most cases, simply powering it off and on will clear the error. This is especially true if someone moved or bumped into the printer/MFP. Such can cause a loss of communication (i.e., a brief separation), between a paper feed option and the printer/MFP. In general, observe the following guidelines when caring for the printer/MFP: - Make sure the printer is positioned so people do not bump into it.
- Do not use excessive force when pushing in a paper tray or closing a lid.
- Make sure the printer is on a level surface.
Note: If you have already tried powering the printer off and on, then skip ahead to Step 2.
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| 2 | Power off the printer/MFP again and unplug the power cable from the device. |
| 3 | Lift the printer/MFP up off the paper feed option, also called as Tray 2. Caution! For safety reasons, it is recommended that at least two people lift the printer/MFP. |
| 4 | Move the Tray 2 option to a stable furniture unit (table, etc.) or the floor. |
| 5 | Power on the printer/MFP again without the Tray 2 feed option installed. If this does clear the error, try reinstalling the Tray 2 feed options you removed. |
| 6 | Place the printer/MFP and the Tray 2 feed options into a flat and stable furniture unit or the floor. |
| 7 | Power the printer/MFP back on and try printing again.
Note: If the issue continues, the Tray 2 feeder option may require service. Please contact Lexmark Technical Support for assistance
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Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C746, C748 or X746, X748 Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6936