What you will see
'Close Top Cover' Message continuously appears and will not clear from the Operator Panel.
Possible cause
- The top cover of the printer is not properly closed.
- The clutch or drive component of the fuser is malfunctioning.
Troubleshooting
| Step | Action |
| 1 | Power off the printer and open the front door. |
| 2 | Inspect the top cover for any signs of damage. |
| 3 | If the top cover has no damage, ensure that it is seated properly, and re-seat if necessary. |
| 4 | Close the front door and power on the printer. |
| 5 | If the issue persists, contact Lexmark Technical Support to set up service for the printer. |
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C746, C748 or X746, X748 Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6941