Overview
The 202.02 Paper Jam error indicates two (2) sheets of paper are jammed in the printer's standard output bin or that the paper is stuck in the fuser. The first jammed sheet is part way out the top in the standard output bin area; the rest of it, along with the second page, is folded up at the bottom of the fuser with both jammed pages being blank or having no print image at all.
NOTE: When the error message appears on the control panel display, it will include the printer area where the jam occurred.
Paper Jam Locations
The paper jam can be located in either one of the two locations below:
For the Lexmark C74x:
| Standard Output Bin Jam | Fuser Area Jam |
| Click Image to Enlarge | Click Image to Enlarge |
For the Lexmark X74x:
| Standard Output Bin Jam | Fuser Area Jam |
| Click Image to Enlarge | Click Image to Enlarge |
Troubleshooting
NOTE: If you do not feel comfortable performing the steps below, please continue to Contacting Lexmark.
| Steps | Action |
| 1 | Be sure any previous jams have been completely removed. |
| 2 | Make sure that the affected paper tray is loaded properly. |
| 3 | Close all doors and covers completely. Then try printing a single sided job. |
If none of the above suggestions resolve the issue, or if you have found the source of the issue and need help arranging service, please contact Lexmark Technical Support or a local authorized service provider for additional assistance.
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C746, C748 or X746, X748 Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE539