Overview
This article provides the steps required to enable print error information for PostScript (PS) drivers. Print error information helps you determine the specific PS driver error causing the print failure.
Procedure
| Step | Action |
| 1 | Go to Start >Control Panel – Printers or Devices and Printers (for Windows 8 and below) or Settings – Devices – Printers and Scanners (for Windows 10). |
| 2 | Right-click on the printer, and then select Printing Preferences. |
| 3 | Click on Other Options tab. |
| 4 | Select Print error information, and then click OK. |
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: HO1375