What you will see
The toner spill is usually found on the printer’s front door area.
The cartridge is designed to let the toner fall into the printer through a shutter. The opening and closing of the shutter controls the amount of toner that gets in. Since the cartridge feeds toner into the system by gravity, the shutter leakage cannot be avoided.
It is recommended to remove the toner cartridge only when the printer gives the signal to replace it.
If there is a need to remove the toner cartridge from the printer, place it over a sheet of paper or over a wastepaper basket to collect any loose toner. Do not shake a full or non-empty cartridge.
If the toner leak is severe inside the printer, call Lexmark Technical Support.
WARNING! Exercise care when handling a leaking toner cartridge. If any of the toner comes in contact with your clothing, the best way to remove it is to wash it off with cool or cold water. Do not try to scrub the toner out.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C950 or X95x Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6834