Overview
You hear a loud grinding noise on the printer's lower-right side (i.e., lower-right as you stand facing the printer).
Possible cause
The most likely cause: removing and reinserting the waste bottle causes toner to pile up at the inlet location. The toner then begins to cake and harden, which can cause the waste bottle auger to break, thus producing the grinding noise.
Recommended diagnosis
To determine whether a broken auger is causing the noise:
| Step | Action | Click Image to Enlarge |
| 1 | Open the printer’s front door. | |
| 2 | Pull out the waste toner bottle. | |
| 3 | Locate a white gear on the rear of the waste toner bottle. Use the white gear to try turning the auger by hand. | |
| 4 | If the auger is very difficult to turn, then the most likely culprit is the waste toner bottle. Replace the waste toner bottle using the part number: C950X76G
Note:The waste toner bottle is considered as a printer supply and is customer replaceable.
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Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C950 or X95x Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6837