Overview
When contacting Lexmark Technical Support or arranging warranty service, you will need to know your printer's machine (model) type and serial number (SN).
Purpose
This article explains how to find information such as the serial number, top-level indicator (TLI), and machine type on the printer.
NOTE: The printer serial number is also listed on the menu settings page(s) which you can print from the printer operator panel.
What to do
Pull out the standard paper tray (Tray 1) and refer to the redbox in image below to find the information's location.
NOTE: The 13-digit Serial Number (SN) format will apply to Lexmark CS310, CS410, CS510, CX310, CX410, and CX510 printers as well as all of the forthcoming Lexmark products.
Still Need Help?
If you have any questions or encounter issues locating the printer's information, please contact Lexmark Technical Support. Please be prepared to describe the problem you are experiencing, the error message on the display, and any troubleshooting steps you have already taken to find a solution.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer. Find contact information for service in other countries/geographies on the customer support site.
LEGACY ID: HO3870