Issue description
One-third (1/3) of the print is light and the rest is black.
Recommended troubleshooting
Check for any obstruction in the paper path and clear the obstruction if one exists.
Remove the print cartridge, then lower the door halfway to verify the charge roll assembly is properly installed.
Reinstall the print cartridge and make sure that it is seated properly.
If defect persists, contact Lexmark Technical Support to set up service for the printer.
Still need help?
Should you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7615