What you will see
The printer continues to read the High Capacity Input Tray (HCIT) option as empty, even after you load paper into the option.
NOTE: The HCIT (also called a '2000-sheet feeder option') is highlighted with yellow in the image below. The location and tray number of the option may vary, depending on the number of other paper trays installed.
Power off the printer. Wait ten seconds, then power on the printer again. This should reset the printer as well as the HCIT option, and clear the error message.
If the issue returns
If this issue repeats regularly (where every time the feeder option runs empty, you have to power the printer off and back on again to reset it), a service action may be required in order to correct the issue permanently. A part on the option may need to be repaired or replaced. Please contact Lexmark Technical Support for more information.
Contacting Lexmark Technical Support
If you have questions about any of the steps above, or if you need assistance setting up warranty service, please contact Lexmark Technical Support.
When contacting Lexmark for assistance with your printer, please be prepared to describe the problem you are experiencing and any troubleshooting steps already taken. You will also need to know the printer's model/machine type and serial number (SN). Find this information on labels located under the upper front cover and on the back of the machine. xref_HO3428_xreffor further details.
NOTE: When calling Lexmark Technical Support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.
LEGACY ID: SO5149