What you will see
The printer displays a 24x.50 (where 'x' can be any number) Paper Jam message when you print from the High Capacity Input Tray (HCIT) The HCIT, also known as a '2000-sheet feeder option', is highlighted with yellow in the image below.
NOTE: The location and tray number of the HCIT may vary, depending upon the number of other paper trays installed on the printer.
Paper incorrectly loaded into the HCIT is the most common cause of this issue. Follow the steps in the table below.
| 1 ||Open the HCIT door and press the button to lower the elevator tray.|
|2 ||Remove all of the paper from the HCIT.|
Carefully reload 50 to 100 sheets of paper back into the HCIT.
IMPORTANT! Before loading the stack of paper, make sure all edges of the stack are straight and even. Confirm that the stack of paper is pushed fully into the HCIT.
Close the door and wait for the tray to lift the paper to the top. Once the tray has stopped moving, try printing again.
- - If no problems occur, add more paper and test the HCIT again. If the printer and the HCIT work correctly, continue using the printer as normal. Pay close attention to it for the next few days to see if the error returns.
- - If the jamming messages continue or return at a later date, try printing from the standard paper tray (Tray 1). If the printer works correctly from Tray 1, a service action may be required on the HCIT. Contact Lexmark Technical Support for more information.
NOTE: If you do narrow the source of the problem to the HCIT, you can continue to print from the other paper trays until a service action can be arranged.
Contacting Lexmark Technical Support
If you have questions about any of the steps above, or if you need assistance setting up warranty service, please contact Lexmark Technical Support.
When contacting Lexmark for assistance with your printer, please be prepared to describe the problem you are experiencing and any troubleshooting steps already taken. You will also need to know the printer's model/machine type and serial number (SN). Find this information on labels located under the upper-front cover and on the back of the machine. xref_HO3428_xreffor further details.
NOTE: When calling Lexmark Technical Support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.
LEGACY ID: SO4993