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Lexmark T656

Lexmark T656

TSB (T65x_101): T65x/X65x - Repeated 937.70 and/or 937.71 'Service Transport Motor' Messages Are Appearing on a Lexmark T65x or X65x Series Printer

Bulletin# T65_101Problem Description
Machine Type/Model

4062, 7462 - all

models

The printer is repeatedly displaying 937.70 or 937.71 Service Transport Motor error messages.

Solution

The internal duplex plate may not be grounded correctly. This will allow static electricity to build up and shock the transport motor

Date Created02/04/09
Last Updated02/04/09
Safety Issue?No
Code Update?No
Engineering Change?Yes
New Parts?No
Old Parts Statusn/a
Voltage: 120/240All
Serial No. RangeAll

LEGACY ID: TE281

Notes:

  • Infoprint 1832 ----------------------------------------------------------------------------- Infoprint 1852 ----------------------------------------------------------------------------- Infoprint 1872 ----------------------------------------------------------------------------- Infoprint 1850 MFP ----------------------------------------------------------------------------- Infoprint 1860 MFP ----------------------------------------------------------------------------- Infoprint 1870 MFP

ENUS31812

What you will see

The printer is repeatedly displaying 937.70 or 937.71Service Transport Motor error messages. The printer may also display 200.13 Paper Jam or Main Drive Motor Assembly Failure messages. Turning the printer off and on again will clear the error for a short time, possibly up to a week, but the Service Transport Motor error messages will return.

Recommended actions

    1. If this is the first time the error has appeared, turn off the printer.

    2. Inspect the paper path inside the printer to confirm that it is clear. Perform a close inspection of the areas located under the toner cartridge and inside the internal duplex tray.

    3. Once you confirm that the paper path is clear, turn on the printer again and try printing. Continue normal usage if it performs correctly, but pay close attention to it over the next few days to see if the error returns.

    4. If the error returns, the printer will require a service action to correct the issue permanently. Please contact Lexmark Technical Support or a local authorized service provider for additional assistance. NOTE: Continuing to turn the printer off and on should clear the error temporarily until a service action can be arranged.

Contacting Lexmark Technical Support

If you require assistance in setting up warranty service, please contact Lexmark Technical Support. Be prepared to describe the problem and any troubleshooting steps you have already taken. You will also need the printer's model type and serial number (SN). Find this information on labels located under the top front cover and on the back of the machine. xref_HO3428_xref for further details. Please call from near the printer in case the technician on the phone asks you to perform a task on the printer.

LEGACY ID: TE281

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