|Bulletin# T65_101||Problem Description|
4062, 7462 - all
The printer is repeatedly displaying 937.70 or 937.71 Service Transport Motor error messages.
The internal duplex plate may not be grounded correctly. This will allow static electricity to build up and shock the transport motor
|Old Parts Status||n/a|
|Serial No. Range||All|
LEGACY ID: TE281
What you will see
The printer is repeatedly displaying 937.70 or 937.71Service Transport Motor error messages. The printer may also display 200.13 Paper Jam or Main Drive Motor Assembly Failure messages. Turning the printer off and on again will clear the error for a short time, possibly up to a week, but the Service Transport Motor error messages will return.
If this is the first time the error has appeared, turn off the printer.
Inspect the paper path inside the printer to confirm that it is clear. Perform a close inspection of the areas located under the toner cartridge and inside the internal duplex tray.
Once you confirm that the paper path is clear, turn on the printer again and try printing. Continue normal usage if it performs correctly, but pay close attention to it over the next few days to see if the error returns.
If the error returns, the printer will require a service action to correct the issue permanently. Please contact Lexmark Technical Support or a local authorized service provider for additional assistance. NOTE: Continuing to turn the printer off and on should clear the error temporarily until a service action can be arranged.
Contacting Lexmark Technical Support
If you require assistance in setting up warranty service, please contact Lexmark Technical Support. Be prepared to describe the problem and any troubleshooting steps you have already taken. You will also need the printer's model type and serial number (SN). Find this information on labels located under the top front cover and on the back of the machine. xref_HO3428_xref for further details. Please call from near the printer in case the technician on the phone asks you to perform a task on the printer.
LEGACY ID: TE281