An error is encountered and noted under the SE logs after renewing or updating the license in Pharos Blueprint.
Log on to the analyst server, access Pharos Systems BlueprintAdministrator and go to the serverslist. Select the relevant collector and click on the Clear Replicated Data button.
NOTE: This will populate the settings update to the collector server. The collector's cache had the old licenses, thus making it an error when updating printers attached to it. The way to resolve this issue is to force the collector cache to be cleared so that the next use of a printer forces the collector to pull the data from the analyst and get the newly updated information (licenses in this case). For other issues regarding Pharos Blue Print, please refer to Pharos Blueprint Enterprise and Mobile Print Guides and Support Information (July 2015).
Still Need Help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID: SO7780