What you will see
PKI held jobs remain after selecting Do not restore jobs and multiple reboots of the printer do not affect the removal of these jobs.
Products affected:
First discovered on a Lexmark X954 with the following installed apps:
- PKI Authentication 4.0.14
- PKI Held Jobs 4.0.11
Steps to reproduce
Jobs stored on the printer for the pki held jobs.
Reboot the printer.
Select "Do not restore jobs"
Jobs will start restoring...
Remedy
Download this .npa file to flush these held jobs.
NOTE: This file can be sent to the printer using any printing protocol, but it cannot be sent from the Embedded Web Server's (EWS) Firmware Update feature.
Explanation
Unrestored held jobs not expiring is functioning as designed. The normal use-case scenario for ' Do Not Restore' is when you do not plan on printing the held jobs with the current hardware. For example, you might select this option if removing a paper tray or finisher that needs replaced and waiting for the new part to arrive. Afterwards, you can then restore and print the held jobs after hardware changes. Restore override
The request to remove or not restore jobs can be controlled by security settings that control the expiration of confidential jobs. For example, navigating to Settings > Security > Confidential Print Setup via the printer's web page.
Still need help?
If you require additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number ( SN). Please be near the products described in this article to expedite the support process and reduce call-back situations. LEGACY ID: SO8164