Clearing the paper jam
The first action is to locate and remove the jammed paper.
Note: If this print job consists of more than one page, it is likely that more than one page is stuck inside the printer. Follow all the instructions below and make sure that the entire paper path is clear before attempting to print again.
- If the issue is about a 230 paper jam error code, follow the steps on how to remove the jam here.
- If the issue is about an paper jam error code from 231‑239 , follow the steps on how to remove the jam here.
If the jamming continues
If the error is something other than a duplex (230 - 239) paper jam, use the location described in the error or the Show Areas feature on the printer operator panel to help you locate and clear the jam. Refer to the list of jam error codes and locations here.
If you cannot locate any jammed media anywhere inside the printer, a sensor unit may be failing. This will require a service action to correct the issue. Contact Lexmark Support or a local authorized service center.