202.11 paper jam: Check for a piece of tape on the back of the printer.

Step

Action

1

Power off the printer.

2

Unplug the power cord and all other cables going into the printer.

3

Make sure the safety latches on each side of the duplex option are released. To do this, push in the safety latches until they click and stay recessed.

Click here to view image.

4

Lift the printer slightly up off the duplex option to insure the duplex is not connected, then lift the printer away from the duplex option. Place the printer on a flat, level surface.

CAUTION! The printer weighs 18 kg (40 lb). To avoid injury to yourself and to the printer, it is highly recommended that you enlist the help of another person when lifting or moving the printer.

Click here to view image.

5

Look at the back of the printer to search for a piece of blue packing tape stuck there. (See the picture below for an example.) If a piece of tape is there, remove it. That should correct the paper jams.

Click here to view image.

IMPORTANT! If the back of the printer appears clear, another issue with the duplex option may be causing paper to jam. Therefore check the inside of the duplex option for a jammed page or any other obstruction that may prevent paper from feeding through. If the duplex option appears to be clear, a service call may be needed to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Support below for details).

6

Pick up the printer, align it with the duplex option, and then carefully place the printer back down onto the duplex option. To avoid injury to yourself and to the printer, make sure to enlist the help of another person for this step.

7

Once the printer is secur ely in place, you can re-engage the safety latches on each side of the duplex option.

8

Reconnect the power cord and all the other cables into the printer.

9

Power on the printer.

10

Try printing again to see if the issue is resolved. If the issue continues, a service call may be needed to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Support below for details).

NOTE: When contacting Lexmark Technical Support or arranging a service call for this issue, try to provide as much of the following information as possible:

• - The full numeric error code.
• - The location of the jammed page in the printer.
• - Is the leading edge of the page damaged, or does it appear to be caught on anything?

• - Is the jammed page crooked?
• - Provide as much information on the paper used as possible; i.e., the paper manufacturer, its brand name, size and weight, and whether it is hole-punched or perforated.