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Lexmark T650

Lexmark T650

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Device quotas escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.

Gather the additional requirements specific to device quotas issues.

Requirement and relevanceHow to obtain

Driver “Job Accounting” Configuration Screenshot

 

This will provide the information needed to verify if the correct user data was used. The information is also used for simulation and analysis.

  1. Click the Start menu > Control Panel > Printers and Faxes.

    Note:  Select Printers for Windows Vista, and Devices and Printers for Windows 7 and 8 computers.

  2. Right-click the printer Icon and click on Properties.

  3. Click the Job Accounting tab.

  4. Select Reports > Device Settings, and then take a screenshot.

Enumerate the Function Access Controls where either ES_Users_Template and ES_Admin_Template are applied

 

The information is used for simulation and analysis.

  1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome).

  2. Enter the printer's IP address (e.g.,http://192.168.1.2).

  3. Select Settings > Security > Security Setup > Access Controls.

    By default, after the installation of the application, the ES_Admins_Template is applied to the following:

    Administrative Menus/

    • Security Menu at the Device
    • Security Menu Remotely

    Management/

    • Apps Configuration

    While ES_Users_Template is applied to the following:

    Function Access/

    • Address Book

    * Device Apps/

    • Device Quotas
    • Card Copy
    • Forms and Favorites
    • Multi Send
    • Scan to Network
    • MyShortcut

    * When on-the-box or pre-installed.

Indicate possible issues related to downloaded / printed reports in non-English languages

 

The information is used for simulation and analysis.

For all non-English languages, exported or printed Usage Data (e.g., current period usage, previous period usage, lifetime usage and department usage) and Individual User Report PDFs may contain erroneous characters in the PDF column headers as well as overlapping text, making them difficult to read.

Indicate if the app is unable to restrict and track Flash Drive Scan and Print activities

 

The information is used for simulation and analysis.

For eSF v2.x printers, Flash Drive Scan and Flash Drive Print jobs are NOT tracked even if they are restricted under Function Access Control.

To work around and track these jobs, the user needs to access the application icon or any other profile which is also restricted by the application, authenticate, and return to home screen without logging out the existing session and access USB profile. After this the application can track Flash Drive Scan and Flash Drive Print jobs.

Can the quotas allocated for FaxReceived, InternalPages and Non-Authenticated users be changed?

 

The information is used for simulation and analysis.

Quotas allocated for FaxReceived, InternalPages and Non-Authenticated users are fixed and cannot be changed from 10,000.

User and Global Settings files

 

The information is used for simulation and analysis.

Go to the printer's EWS > Applications > Device Quotas, and then export both User Settings and Global Settings files.

Note:  Also verify the following settings

If...Then...Location

Preferred to restrict Color Copy and/or Color Print usage...

Restrict color usage should be checked.

If unchecked, color copy or print usages would NOT be tracked for individual users, rather all the copies/prints would be tracked as "NonAuthenticated" user.

This is found under printer's EWS > Settings > Embedded Solutions or Device Solutions – Solutions (eSF) or Apps – Apps Management > Device Quotas > Configure tab.

Preferred to restrict Mono Copy and/or Mono Print usage...

Restrict B&W usage should be checked.

If unchecked, mono copy or print usages would not be tracked for individual users rather all the copies/prints would be tracked as "NonAuthenticated" user.

Same as above.

Preferred to restrict non-authenticated printing usage such as FTP print jobs...

Restrict non-authenticated printing is checked.

If checked, jobs will be rejected if there is no user id associated.

Same as above.

Preferred to restrict and track scanning usage

Verify if ES_Users_Template is applied to the following Function Access Controls (FAC) manually:

Function Access/

  • Flash Drive Scan
  • E-mail Function
  • Fax Function
  • FTP Function

This is found under printer's EWS > Settings > Security > Security Setup > Access Controls > Function Access.

LEGACY ID: FA993
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