SP/LSP logs | SP/LSP logs are in C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS Click here for more information on how enable debug mode. |
Lexmark TPA (Transport Protocol Adapter) log | Navigate to C:\Program Files (x86)\Lexmark Solutions\LOGS or for 32‑bit systems C:\Program Files\Lexmark Solutions\LOGS |
DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file |  Navigate to C:\Program Files (x86)\Lexmark Solutions or for 32bit systems C:\Program Files\Lexmark Solutions Find the following lines of XML: - <root>
- <level value="INFO" />, and change them to:
- <root>
- <level value="DEBUG" />
|
Internet Information Service (IIS) logs that may be useful | Navigate to both C:\inetpub\logs and C:\Windows\System32\LogFiles\HTTPERR |
If the issue is specific to just one or two MFPs or SFPs, where all others in the fleet are fine | Capture a Menu Settings from the specific printer(s) Capture /se logs via EWS > embedded solution logs (Must be captured right away after the error and with debugging enabled) |