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Lexmark T654

Lexmark T654

Windows print and driver print output primary escalation requirements


Before proceeding, make sure to fill out the Main escalation information requirement and gather the Windows Print and Driver primary escalation requirements.

Gather the primary requirement for Windows Print and Driver Print Output‑related issues.

Note:  If the driver is bypassed by sending the RAW data file directly via FTP, and the issue still observed, it is most likely a printer firmware issue.

Requirement and RelevanceHow to Obtain

Application Information, such as, application name, version, software developer & background info

App info can sometimes help in understanding the cause of the error.

Information regarding the software or application may be found by going to;

  • Help
  • About
  • File > Help
  • Windows > About, or,
  • Main Page itself (Splash Screen)

Driver Type and Version used

Info is used for simulation and analysis.

  1. Go to Start > Control Panel > Printers / Devices and Printers.

  2. Right-click the Printer Object being used, and then click Properties.

  3. Go to About Tab, and then take a screenshot.

Or, from the Printing Preferences > Help > About Tab and take a screenshot.

Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type)

Info is used for simulation and analysis.

End user provided

Customer's printing environment

Info is used for simulation and analysis.

  • Operating System involved
  • Server and Client Information (Complete with Name, Service Pack & System Type)

Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients

  1. Click on Start > Run.

  2. Type “msinfo32”, and then click OK.

  3. Click on File > Save.NFO

Print-to-File (.PRN File)

It is the print job itself and it is useful for replaying the job to recreate the issue.

Click Printing to file or creating a print output file to view the steps.

Copy of the Bad Output and, if available, the desired Output as well

This is used to confirm whether the result of simulation is the same with what the customer is seeing.

End user provided

Menu Settings page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page.


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