Hole Punch and Staple Positions are in the incorrect orientation

Issue description

The staple or hole punch locations are incorrect with 11x17 or A3 (420 x 297 mm) media. Mixed-size media causes 11x17 output to get stapled upside down or in the wrong orientation.

Other symptoms include:

• Occurs with all data streams or Page Description Languages (PDL).
• Occurs with any print job (or copy job) involving mixed paper sizes.
• It is not an issue if stapling and hole punching are disabled.

Example scenario

• The first page is 8.5x11 (portrait) with one line of text.
• The second page is 11x17 (landscape) with one line of text.
• The third page is 8.5x11 (portrait) with one line of text.

Solution

Rotate the image 180 degrees to alter the staple and hole punch positions. Otherwise, contact Lexmark Technical Support to inquire about a special product request to change the device's normal operating behavior.

Explanation

Printer design affects the way landscape pages exit the printer; landscape-orientated pages exit the printer with the beginning margin at the "bottom" and this will affect staple jobs using mixed media and orientation since pages are typically stapled or hole punched at the "top" or left side.

If the issue persists, search for more information related to this issue or contact support for further assistance.