What you will see
When you scan/copy using the Flatbed scanner or Auto-Document Feeder (ADF), the resulting page is partially covered in black. See sample image below.
NOTE: This defect could happen intermittently.
| Click Image to Enlarge |
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| Part of the copied image is covered in black. |
Recommended solution
This scan defect requires replacement of a particular part inside the printer. Please contact Lexmark Technical Support to report the issue. Ask the Technical Support Agent to verify the printer’s warranty and request for service.
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click or .
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7352