Issue description
It is common for companies to have an email size limitation set on their mail servers. This setting enforces respect of the company’s email size policy.
When the Email Size Limit is set, you may be unable to send some documents. NOTE: An email attachment is a larger file than an original file.
The Email Size Limit is set to 5000 KB; A 4000 KB file is being emailed.
| Step | Action |
|---|
1 | Scan the original document into the MFP. |
2 | The MFP will convert the document from binary data to Base64 Data. Note: The conversion adds approximately 33% more information to the document. |
3 | The Base64 data is sent to the mail server as a 5320 KB file. |
4 | The mail server rejects the document as it is larger than the Email Size Limit. |
5 | The MFP receives the document back from the mail server. |
6 | The MFP will convert the document back to binary data and the user will never see the file size increase. |
Solution
Make sure that the file size of the original document is less than 67% of the Email Size Limit. NOTE: If you are not sure of the Email Size Limit, please contact your network administrator. OR
Using the Web page of the MFP:
| Step | Action | Example |
|---|
1 | Go to the Web page of the MFP | N/A |
2 | Click Configuration. | |
3 | Click Email/FTP Settings. | |
4 | Click Email Server Setup. | |
5 | Click Max Email Size. | |
6 | Enter the Max Email Size desired in KB. Note: A setting of 0 means that no size limit has been set. | N/A |
If the issue persists, search for more information related to this issue or contact support for further assistance.