Overview
Your paper or printouts shows duplex skew when duplexing (printing double-sided) on a Lexmark T65x or an X65xe Series Printer. A service call will probably be required to solve this issue. However, certain rare occurrences, such as paper restraint guides on the tray not being set correctly, or a worn set of feed rollers in the printer, can cause this issue. In such cases, the issue is only temporary and can be easily resolved without service. Please follow the steps in the table below.
NOTE: The Lexmark X65x printer may produces mechanical sounds during normal operation that may seem abnormal or excessively loud to some customers. The excessively loud noise appears to be a squeaking sound or a grinding noise which can occur during duplex printing (printing double-sided).
What you will see
The print appears to be crooked or skewed on the Page 1 which is the second pass through the fuser. The printer would also produce a squeaking sound or a grinding noise when duplexing.
Recommended actions
Before performing troubleshooting steps with the printer/MFP, try printing a Network Setup page to help determine which hardware part causes the issue. To do this:
• At the Ready screen, press the Menus button. • A list of menu choices will display. Use the Navigation keys to select Reports. Another list of menus will then appear in the operator panel. Select Network Setup Page. • The printer will print out one to three pages, depending on how many network options it has installed. Each of these pages has a border on them that will help you to see if they exhibit the same skewing issue.
If any of the borders on the Network Setup pages appear skewed as well, then an issue exists with a part on the base printer/MFP. To view further suggestions on how to correct the issue, refer to the following document: If all four borders on the Network Setup pages are parallel with the edges of the page, the duplex unit may require a service action to correct the issue. In order to determine which part of the duplex unit require a service action, please try the following steps below.
Troubleshooting: Testing the Printer Hardware
| Steps | Action | Click Image to Enlarge |
| 1 | Power off the printer/MFP. | No Image |
| 2 | Remove the paper tray. | |
| 3 | Remove all paper from the tray. Look for obstructions and remove any you find. Also look for damage to the tray. If any parts of the tray appear damaged, a service call will likely be required to resolve the issue. See Contacting Lexmark for information. | No Image |
| 4 | Ensure that the paper size and type matches with the paper in the tray. To check if the tray is set to correct paper size, see red outlined areas in right-hand image. | |
| 5 | Check for any build-up of paper dust or toner dust on the feed rollers. Also check if there may be a damaged or worn set of feed rollers in the printer.
Note: This will require that the feed rollers be replaced and will likely result in service on the printer. See Contacting Lexmark for information. | |
| 6 | Power on the printer/MFP. | No Image |
| 7 | Try printing a double-sided document using your computer. Did the skew issue occur? Yes: See Testing the Printer Settings below for more additional troubleshooting details.No: The paper guides and feed rollers are causing the issue. Continue normal use of the printer/MFP. Observe it for the next few days to see if the skew issue returns. | No Image |
Troubleshooting: Testing the Printer Settings
| Steps | Actions |
| 1 | Press the Menu button, select Reports and then select the Menu Settings Page. |
| 2 | Look for Paper Menu on one of these pages. Verify the Tray 1 Size and Tray 1 Type in this section.
Note: If the Tray 1 Size and Tray 1 Type do not match with the paper in the tray, change it to the correct setting (e.g., Plain Paper). Please follow the steps below.
|
| 3 | Press the Menu button and then select the Paper Menu. A list of menu choices will appear on the display. |
| 4 | Select Paper Type and then select Tray 1 Type. Using the Navigation keys, please select Plain Paper (assuming you are trying to print on plain paper). |
| 5 | Try printing a double-sided document using your computer. Did the skew issue occur? Yes: A service call may be required. Please contact Lexmark Technical Support for additional assistance.No: The printer settings are causing the issue. Continue normal use of the printer/MFP. Observe it for the next few days to see if the skew issue returns. |
Note: If a 230.05 paper jam is associated with the issue every time you try to print, clear all jammed paper and power cycle the printer/MFP. If the error is something other than a duplex (230 – 239) paper jam, use the location described in the error or the Show Areas feature on the printer/MFP operator panel to help you locate and clear the jam. If you cannot locate any jammed media anywhere inside the printer, a sensor unit may be failing. This will require a service action to correct the issue. For information on arranging repair service, contact Lexmark Technical Support or a local authorized service center in your area.
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these,
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO5449