Skip to Content Information Center
Lexmark X658

Lexmark X658

T65x&X65x Print Quality Tool ? Two-Thirds or All of Print Solid Black

Issue description

All pages printed are completely black. There is no white border around the edge of the page.

Sample printout
Recommended troubleshooting


NOTE:
If there is a white border around the solid black print, X65x Print Quality Tool ? Solid Black Copies with a Three Millimeter White Border.

  1. Check for any obstruction in the paper path and clear the obstruction if one exists.

  2. Remove the print cartridge then lower the door halfway to verify the charge roll assembly is properly installed.

  3. Reinstall the print cartridge and make sure that it is seated properly.

  4. If defect persists, contact Lexmark Technical Support to set up service for the printer.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. If you need help locating these, xref_HO3428_xref.

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO6476

Was this article helpful?
Top