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Lexmark X658

Lexmark X658

T65x&X65x Print Quality Tool ? Faint or Light Print

Issue description

The printer produces text or graphics that are faint or light.

Sample printout

Recommended troubleshooting

  1. When printing from a computer, check program and printing properties. Gray text and graphics may appear darker on a monitor than on the printer.

  2. Check Toner Darkness settings on the printer. Darkness setting 8 is the default setting. Darkness setting 10 is the maximum. Lower settings may result in Faint Print.

  3. Extreme humid or dry environments may prevent toner from adhering to paper. Try printing in a controlled environment on fresh, dry media.

  4. Check the cartridge toner level. Replace the cartridge if the toner is low.

  5. Try printing with a different cartridge. Replace the cartridge if necessary.

  6. Check the transfer roll assembly for contamination or wear. Wipe toner and paper dust from the area under the transfer roll. Replace the transfer roll if needed.

  7. Check the metal cartridge electrical contacts. Click here to see contact locations. If any contacts are bent, dirty, or contaminated, please contact Lexmark Technical Support to set up service for this printer.

  8. The Laser Scan Unit (LSU) may become contaminated and thus block the laser path. Gently clean the laser glass window above the cartridge.

  9. If faint or light print is accompanied by background (light print where the page should be white), T65x&X65x Print Quality Tool ? Background (Fog) for additional troubleshooting ideas.

  10. If faint or light print persists, please contact Lexmark Technical Support.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. Should you need help locating these, xref_HO3428_xref.

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO6580

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