Issue description
This defect often repeats dark stripes, side-to-side in direction, down the page.
Recommended troubleshooting
Try printing on recommended media that is dry and fresh out of a ream.
Try printing with a different cartridge if one is available.
If the printer or cartridge is exposed to bright light, relocate the printer.
Print the “Repeating defects measurements” page from the printer menu Menu > Help > Print Defects. Use this guide with your print sample to determine if the charge roll, transfer roll, fuser or cartridge needs to be replaced.
Check the transfer roll assembly for contamination and wear. Replace the transfer roll if needed.
Should the defect persist, contact Lexmark Technical Support to set up service for the printer.
Contacting LexmarkIf you require additional assistance, please close this window and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. If you need help locating these, xref_HO3428_xref.Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO6674