High Capacity Input Tray Option Continues to Show as Empty, Even After Loading Paper Into the Option: Lexmark C73x, T64x, T65x, or X65x Series Printer ('x' = any number)

What you will see

The printer continues to read the High Capacity Input Tray (HCIT) option as empty, even after you load paper into the option.

NOTE: The HCIT (also called a '2000-sheet feeder option') is highlighted with yellow in the image below. The location and tray number of the option may vary, depending on the number of other paper trays installed.

Recommended actions

Power off the printer. Wait ten seconds, then power on the printer again. This should reset the printer as well as the HCIT option, and clear the error message.

If

If this issue repeats regularly (where every time the feeder option runs empty, you have to power the printer off and back on again to reset it), a service action may be required in order to correct the issue permanently. A part on the option may need to be repaired or replaced. Please contact Lexmark Technical Support for more information.

Contacting Lexmark Technical Support

If you have questions about any of the steps above, or if you need assistance setting up warranty service, please contact Lexmark Technical Support.

When contacting Lexmark for assistance with your printer, please be prepared to describe the problem you are experiencing and any troubleshooting steps already taken. You will also need to know the printer's model/machine type and serial number (SN). Find this information on labels located under the upper front cover and on the back of the machine. xref_HO3428_xreffor further details.

NOTE:

LEGACY ID: SO5149