What you will see
Output paper size is incorrect when scan jobs are fed via Auto-Document Feeder.
Additional Identifiers
Additional identifiers that may indicate this problem:
- Copy from setting is equal to auto size match.
- Correct paper sizes are loaded in the trays.
- A bright light source is near or above the device.
Suggested Checks and Possible Remedy
Check that paper sizes listed on Menu Settings page match the true size of the paper loaded in individual trays.
Check the ADF sensor for a build-up of paper dust or other obstructions. Clean as necessary.
Make sure the ADF sensor light is illuminated. Shade the sensor with your hand and re-scan the job to see if there is a difference in the result.
Move or shade the printer's ADF from bright overhead lights since the sensor is light sensitive.
Still Need Help?
If you require additional assistance, please see Contact information.
NOTE:When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO6860