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Lexmark X658

Lexmark X658

Field to Enter Department Code Is Not Available when Copy Is Set as a Multi Send Destination


The field to enter the Device Quotas’ department code does not display on the control panel when Copy is specified as one of the destinations of the Multi Send app. The printer may either:

a. Complete the Multi Send workflow without prompting for the code; orb. Prompt you to provide a valid department code; however, the field where you can enter the code is not available.

The department code prompt works when using the Copy icon.

Functioning as designed

By design, Device Quotas integrates successfully with the base features only (i.e., copy, fax, e-mail). The department code prompt is not supported in Multi Send or any other Lexmark apps.

Suggested remedy

Should you need the department code prompt integrated with the Multi Send app, you will have to submit a Special Product Request (SPR) with your account representative.

Additional fees may apply. Requests are granted based on several factors, including cost, complexity, and possible side-effects regarding other MFP functions.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

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In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

The support agent may request additional information.


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