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Lexmark XS652

Lexmark XS652

Lexmark Secure Email: Gmail Ignores Configured Reply Address in SMTP Setup or E-mail Setup

Affected Products:

Solution: Lexmark Secure Email

Issue Description:

A recent Gmail-server security restriction ignores your configured Reply Address when initiating a Scan to E-mail.

For example:

Usingtest@gmail.com

as a value for

Reply address
...
Results in...

And,two identifiersreveal this issue after scanning and sending your email...

EWS* SMTP Setup

Primary SMTP Gateway:

smtp.gmail.com

Primary SMTP Gateway Port:

465 or 587

SMTP Timeout:

30

Reply Address:

test@gmail.com

Use SSL:

Required

SMTP Server Authentication:

Login / Plain

Device-Initiated E-mail:

Use Device SMTP Credentials

User-Initiated E-mail:

Use Device SMTP Credentials

Device Userid:

gmailacctUID@gmail.com

The Reply Address being Disregarded as an alias to the main user account; e.g., (Device Userid) gmailacctUID@gmail.com

  1. The X - Google - Original - From value in the inbox header information:

Return- Path: <gmailacctUID@gmail.com>Received: from <some MAC address.fqdn by smtp.gmail.com with ESMTPSA id <some value> for <pinky@qnett.com>From: gmailacctUID@gmail.com

X - Google - Original - From:

test.gmail.com

To: pinky@qnett.comOther values: Date, X-Mailer, Message - ID, MIME- Version and Content - Type

  1. The inbox shows sender as the authenticating gmailacctUID user.

* The Embedded Web Server location Settings > E-mail/FTP > SMTP Setup is accessed by entering your printer's IP_address into your browser's web address field; i.e., http://10.10.10.10.

Lexmark CX 72x, 82x, 86x Series MFPs illustration

Solution:

To get Gmail to recognize the Reply Address as the sender and to recognize the Reply-to in the header, you will have to create an alias.

To do this:

  1. Open Gmail.

  2. Click on Settings (Gear icon).

  3. Click on Accounts, or Accounts and Import.

  4. Next to Send mail as, click on Add another email address you own.

  1. Enter a name and the reply email address you want to see appear; i.e., test@gmail.com, and click Next Step to complete the process.

  1. After completion, you should see both the main and alias email address.

Verifying success

Sending an e-mail will now show the correct sender (reply-to) information in the recipient's inbox.

Logging into your account using the main-authenticating account (gmailacctUID) now allows you to send e-mails using the alternate (alias) email address.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of the solution

LEGACY ID: SO8045

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