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Lexmark X658

Lexmark X658

Scan to E-mail Is Inaccessible and 'No session available' Message Appears when Using SmartCard Authentication

What you will see

After successfully logging into the printer, you see a "No session available" message when attempting to use the Scan to E-mail.

This occurs when using a smartcard or when manually authenticating using Public Key Infrastructure (PKI).

Affected products



in the title section of this article.

Suggested fix

It is possible that your Function Access controls for Scan to E-mail are not configured for badge authorization.

To verify and correct this security setting:

  1. Open the printer's Embedded Web Server (EWS) by entering your printer's TCP/IP address into your web browser's URL field; i.e., http://printer's_IP_address.

  2. Navigate to Settings > Security > Security setup > Access controls > Function Access > E-mail Function.

  3. From the drop-down menu of authorization options, select BadgeAuth (Smartcard) and then Submit.


Still need help?

If you require additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.


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