What you will see (Updated: November 2010)
- The PS Universal Printer Driver will not automatically detect the fax option card. Click here for illustration.
- The PS System Driver has the fax option card as a default* installed feature (option). Click here for illustration.
- If Fax is removed from the list of installed options, and thedriver's Ask Printer feature is selected, the driver may not repopulate the Fax option. Click here for illustration.
- Users with older MFPs or users of Microsoft's Std. TCP/IP port monitor may require a manual installation of this option.
* Fax will display as an 'Installed Option' on the X464, X466, X65x, X73x, X79x and X925 MFP MFP upon completion of the driver installation. This only occurs if using the in-box PS driver included on your installation CD. Click here for another illustration.
Anx denotes any number within a given product series.
Additional Details
| PostScript Driver Versions | Connection Methods | Affected MFPs |
| Universal Printer Driver and Certified System Driver | USB or Network | - X464 & X466 Series
- X65x Series
- X73x Series
- X79x Series
- X925
- Previous generation MFPs with certain exceptions
|
How to add the Fax Option card
In situations where the FAX OPTION has been removed from the list of the installed options.
To re-apply the fax option, follow one of the methods in the table below:
| Driver type or installation scenario | Instructions |
| Universal Printer Driver (UPD) (PostScript level 3) |  addition (ADD) of fax option
To do this: Open driver Properties. Click on the Install Options, or Configuration tab. Click on Fax or Fax Only under Available options. Click on Add. Click on Apply. Observe Fax is now listed under Currently installed options.
Or, click Ask Printer if this option is available. |
| System PS3 driver or print driver included on the installation CD | Manual addition (ADD) of the fax option or Factory Settings. To do this: Open driver Properties. Click on the Install Options, or Configuration tab. Click on Fax or Fax Only under Available options. Click on Add. Click on Apply. Observe Fax is now listed under Currently installed options.
Optionally, press Factory Settings under the printer's image, or click Ask Printer if this option is available. |
| Large rollouts with fax-equipped UPD | Create a printer driver configuration file (.dcm) using Driver Profiler, and then utilize this file in a script installation. Run installation CD and see Driver Profiler compiled HTML (.chm) help files for more information.
Note: 'Script Install' and 'Driver Profiler' are also included with any administrator's package downloaded from Lexmark.com.
|
Explanation
The following factors control the absence of an installed Fax option:
- Which driver type is being used; e.g., the PS UPD will not install or recognize the fax card automatically.
- Generational printer driver differences that prevent the fax card from showing as an installed option.
- The print monitor type (STD. Microsoft vs. Lexmark Enhanced Port) may prevent proper bi-directional signaling to the driver.
- Intentional removal of the fax card option from the list of installed or available options.
Still Need Help?
If you require additional assistance, please contact Lexmark Technical Support.
NOTE: When calling for phone support your will your model/machine type and serial number (SN).
For improved technical support, all callers should be near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.
LEGACY ID: SO5011