What you will hear
When scanning or copying an image using the Automatic Document Feed (ADF) scanner, it makes a slight metal-to-metal squeaking or squealing noise. The noise does not seem to occur when using the flatbed scanner or when sending a print job from the computer (i.e., not using the scanner unit at all). In such cases, the issue is temporary and can be easily resolved without service. Follow the directions in the table below to resolve this issue.
Troubleshooting
| Steps | Action | Click Image to Enlarge |
| 1 | Power off the printer and remove all paper from ADF input tray. | No Image |
| 2 | Lift and open the ADF top door assembly. | |
| 3 | Grasp the ADF pick assembly and gently push the shaft to the right-hand side in order to free the left side. | |
| 4 | Gently lift the ADF pick assembly.
Note: Also check for damage in the ADF pick assembly. If any parts appear damaged, a service call will likely be required to resolve the issue.
| No Image |
| 5 | If the ADF pick assembly appears undamaged, reinstall it. Make sure both sides of the ADF pick assembly snap in fully.
Note: To reinstall – reverse the above directions.
| No Image |
| 6 | Close the ADF top door assembly. | No Image |
| 7 | Power on the machine. Try using the ADF scanner again. Is the issue corrected? If not, please go to the section below labeled Checking the ADF turn guide. | No Image |
Checking the ADF turn guide
| Steps | Action | Click Image to Enlarge |
| 1 | Power off the printer and remove all paper from ADF input tray. | No Image |
| 2 | Lift and open the ADF top door assembly. | |
| 3 | Check the ADF turn guide, (see red in right-hand image). | |
| 4 | This shaft rotates and moves up and down against the spring. This area (see red in right-hand image) is rough, causing the squeaking noise as shaft moves against the spring. | |
| 5 | Apply a small amount of NYE 739 or NYE 744 grease on both sides of shaft. | |
| 6 | Close the ADF top door assembly. | No Image |
| 7 | Power on the machine. Try using the ADF scanner again. Is the issue corrected? If not, this will require a service action to correct the issue. For information on arranging repair service, contact Lexmark Technical Support or a local authorized service center in your area. | No Image |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these,
.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE105