An application error has occurred message after badge-in or entry of username/password authentication for Pharos BluePrint 4.2
What you will see
You badge-in or enter your authentication username and password credentials and receive an 'An application error has occurred' message.
Click here for illustration.
Suggested Remedy
To add a managed device:
Go into the Blueprint Administrator, Secure Release > Print Groups.
If the terminal of the used MFP is not in a print group, add it by using the Add Managed Device button.
Still Need Help?
If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO6923