What you will see
You cannot release any print jobs containing special characters in the file name, web site address, or web content using the following apps:
- Lexmark Print Management ( LPM) version 2.3.11 and below
- Lexmark Document Distributor ( LDD) version 4.8.00.02 and below
NOTE: The LDD client service fails to start when the print job contains special characters.
Affected products
See supported printers list found at Lexmark Print Management Administrator's Guide and Lexmark Document Distributor Administrator's Guide.
Recommended solution
Update to the following versions:
- LPM version 2.3.12 or higher
- LDD version 4.8.01 or higher
To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Fix information
Improved handling of document file names with special characters in LDD printer ports
NOTE: For more details on specific versions and fix information, please see Readme file included in the installation package.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models. The support agent may request additional information.
LEGACY ID: SO7731