What you will see
When you scan a file and then print it using the Scan to SharePoint app, a “busy please wait…” message appears; then, after an incorrect paper size message is observed, a white screen displays.
Recommended action
Ensure that the device is in the Ready state before re-launching the app, especially after encountering an error and when printing documents with large files.
Explanation
Scan to SharePoint is a single-threaded application, which means that tasks such as uploading (scanning) and downloading (during printing) are done in the main application.
Resolving an issue such as an incorrect paper setting will set the task in the background while it continues to process the current activity. If you launch the app again while the previous activity is still in the background, it will attempt to re-acquire the previous task, which will take some time to load and thus give the impression that the device is freezing.
This type of scenario is more visible when printing a large file that requires the app more time to download the file.
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: SO7881