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Lexmark X652

Lexmark X652

Scan to Network escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.

Gather the additional requirements specific to Scan to Network issues.

Note:  The information below is needed if the destination is a Network Shared Folder. It applies to Windows systems ONLY.

Requirement and relevanceHow to obtain

Folder Permission Settings

 

This contains the information about User Privileges; e.g., Read Only, Write, etc.

  1. Right-click the Destination Folder and click Properties.

  2. Go to Sharing tab, find Permission, and then take a screenshot.

Security Permission Settings

 

This contains the information about Users’ Security Privileges; e.g., Read Only, Write, etc.

  1. Right-click the Destination Folder and click Properties.

  2. Go to Security tab, find Permission, and then take a screenshot.

Server Information

 

The information is used for simulation and analysis.

  • Indicate the server’s Operating System, and version
  • Using DFS? (Distributed File System), if so, indicate name and version of DFS
  • Was the DFS recently changed or upgraded? If so, what was the former DFS and version?

LEGACY ID: FA993

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