Scan to Network Folder failing when the user is only allowed Read/Write access to a subfolder

Issue description

Scan to Network Folder (SNF) fails and you are unable to validate access to the shared destination folder using the EWS’s * Validate Path option.

Note:  This happens even when the user credentials and the destination subfolder’s Read and Write permissions have been set correctly.

* Embedded Web Server

Solution

Update SNF app to beta release version 4.1.23.1.

To obtain this version, please contact Lexmark Technical Support and reference this KB article’s ID. Support personnel can assist with the update procedure if necessary.

Explanation

The root share or folder where this subfolder resides under has Read-only access. This update fixes an issue that occurs when the user credentials have Read/Write access to the destination subfolder but NOT to the root share.

This version now specifies the subfolder as the destination, instead of the root share.

**LEXMARK PARTNER & TSC AGENT SECTION**

Additional Information

The eSF log will have an error " NT_STATUS_ACCESS_DENIED".

Escalation item

Escalation Item # 323693