User ID Not Authorized message after logging in using PKI/SCAC

Issue description

Affected Products:

• Solution: Public Key Infrastructure (PKI) or Smart Card Authentication Client (SCAC)

A ‘User ID not Authorized’ message appears after logging in to the printer using either a Public Key Infrastructure (PKI) or Smart Card Authentication Client (SCAC).

Solution

Remove any value set for Authorization setup. To do so:

1. Open the printer’s Embedded Web Server (EWS) using any web browsers (e.g., Internet Explorer, Google Chrome, Mozilla Firefox, etc.).



2. Go to Settings > Security > Security Setup > Security Template.



3. Select the SmartCard template, and then click Modify authorization.



4. Set the Authorization Setup value to None, and then click Save Template.

If the issue persists, search for more information related to this issue or contact support for further assistance.