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Lexmark X746

Lexmark X746

Missing Barcode Information in XML File when Scanning a Single Page

What you will see

The barcode information in the Extensible Markup Language (XML) file is missing when scanning only one page or side using the Scan to Network Premium ( SNF) version 4.5.14 or below. See sample output below.

Actual
Expected
<barcodeInfo> </barcodeInfo><barcode name="LSlnr" encoding="UTF-8"><value>123456 </value></barcode>


NOTE:
The XML file will include the barcode information when two or more pages or sides are scanned (e.g., <barcodeInfo> <page><barcode name="LSlnr" encoding="UTF-8"><value>123456</value></barcode></page></barcodeInfo>).

Explanation

The issue may happen when the SNF app calls the barcode list before it completes the barcode processing.

Recommended solution

Update the SNF Premium app to PE release version 4.5.14.10. To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

LEGACY ID: SO7622

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