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Lexmark X746

Lexmark X746

A 500 Internal Error Displays when Home Screen Button Custom Text or Scan Destination Address Contains an Ampersand

What you will see

After setting the Home Screen Button or Scan Destination Address with any custom text that contains an ampersand (e.g., Capture &Store), you may encounter a 500 Internal error: java.lang.StringIndexOutOfBoundsException on the Scan to Network (SNF) configuration page.

Click Image to Enlarge


NOTE:
You can locate this setting on the Embedded Web Server (EWS) – Settings or Configuration Apps > Apps Management or Device Solutions > Solutions ( eSF) or Embedded Solutions Scan to Network Configure.

See to view steps to access printer's EWS.

Affected printers and app versions

Printer ModelsSNF app version
X46x, X65x, X73x, and X86x4.1.27 and below

6500, X548, X74x, X792, X925, and X95x CX410, CX510, MX410, MX51x, MX61x, MX6500, MX71x, MX81x, and MX91x

4.8.2 and below


NOTE:
See xref_Check_xref to view steps to check your printer’s firmware code level.

An x denotes any number within a given printer model series.

Recommended solution

Update the printer's SNF app to the corresponding version.

Printer ModelsSNF app version
X46x, X65x, X73x, and X86x

PE release 4.1.27.2 or higher

6500, X548, X74x, X792, X925, and X95x CX410, CX510, MX410, MX51x, MX61x, MX6500, MX71x, MX81x, and MX91x

4.8.5 or higher


NOTE:
To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

Should the preceding SNF app version update fail to correct the error, you may proceed with resetting or restoring all apps via the printer's EWS > Settings > Security > Restore Factory Defaults > Restore Settings > Apps. Click here to view image.

IMPORTANT! Restoring app settings will revert all apps to default settings and will remove licenses as well. Before restoring the apps, make sure that you have exported your apps' settings via the printer's EWS > Import/Export > Export Embedded Solutions Settings File. You may use Service Restore Tool or Virtual Solution Center ( VSC) to redeploy the license.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

LEGACY ID: SO7638

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