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Lexmark XS748

Lexmark XS748

Lexmark C74x&X74x ? Repeating Marks at 72.4mm (2.85 inches) Print on Every Page (PC Ghosting)

What you will see

The printed pages show a mark repeating at 72.4 mm (2.85 inches) intervals down the page, (these marks are also visible on the outside margin area). In the example image below, the measurement is done from center to center of the mark.

Click Image to Enlarge

Possible cause

A worn out or end-of-life photoconductor (PC) unit(s) typically causes this print defect. Since the photoconductor (PC) units are cylinders, measuring two exact points between each mark should be at 72.4 mm (2.85 inches) down the page.
Same as with the toner cartridges, the PC units are consumable wear items that must be replaced at regular intervals.

Recommended solution

To resolve this type of print defect, the PC units should be replaced, particularly if it has already reached its maximum usage.

If the PC unit has reached its end-of-life, the printer will post an 84.31 or 84.34 message code informing end-users that the PC units need to be replaced. After installing brand new PC units, the printer must be manually reset in order to clear the 84.xx intervention message. See the instructions included in the PC unit package on how to do the manual reset.

IMPORTANT! The PC units do not have any memory or chips. Therefore, if the PC units were manually reset, without actually replacing them, the printer will eventually produce the defect pictured above.

If the error persists even after replacing the PC units or if the PC units are still in good condition, contact Lexmark Technical Support for additional troubleshooting recommendations.

Still need help?

Please contact Lexmark Technical Support if you need additional assistance.
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C746, C748 or X746, X748 Printer/MFP.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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