What you will see
Even though multiple e-mail addresses are selected as recipients using the E-mail Shortcut icon on the printer’s control panel, only one recipient will receive the e-mail. This happens when the Device Quota app is installed and enabled.
NOTE: E-mail Shortcut icon can be enabled or disabled via the printer’s Embedded Web Server ( EWS) > Settings > General Settings > Home screen customization.
Access the printer EWS by typing the printer IP address into the URL field of your browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari).
For example, enter http://MFP_IP_Address, where MFP_IP_Address is the IP address of the printer.
Affected products
- X548
- X74x
- X792
- X925
- X95x
- X6500
NOTE: An x denotes any number within a given printer model series.
Recommended solution
Update the printer’s firmware to PE release code P501 or higher.
To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: SO7732