What you will see
The Scan to Network Folder ( SNF) Format setting returns to TIFF - Single File after you press “ Change” and then “ Back”. This happens even if no changes were made when the Change option was chosen. Click here to view image.
NOTE: The Format setting can be modified in the printer’s embedded web server ( EWS) > Settings > Device Solutions – Solutions ( eSF) or Apps – Apps Management > Scan to Network > select Configure tab, and click Edit on a Scan Destination profile. to view steps to access EWS.
Affected printers
| 2010 Models | 2012 Models |
| - CX410
- CX510
- MX410
- MX51x
- MX61x
- MX6500e
- MX71x
- MX81x
|
Recommended solution
To resolve this issue, update the SNF app with the appropriate version for your printer.
| If… | Then... |
| You have a 2010 printer model… | Update SNF app to PE Release version 4.1.27. |
| You have a 2012 printer model… | Update firmware to EC4 release which contains SNF version 4.3.17. |
NOTE: Please contact Lexmark Technical Support to obtain the file. Our Phone or Chat Support Agents can also guide you should you need assistance in doing the update.
Still need help?
If you require additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number ( SN). In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.
LEGACY ID: SO7525