Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan to e-mail primary escalation requirements.
E‑mail transmission log
Contains the error and status
Make sure this log is configured to Print. You can enable this setting via Menus > Settings > E-mail settings > Transmission Log.
Captures all the network traffic on the printer and provides detailed information for network analysis.
For more information, please refer to Performing a network trace
LEGACY ID: FA929
Additional requirements for unable to send (FTP)
This article serves as a guide to gathering necessary information before opening an escalation item for Sending or Receiving a Fax issues.