Skip to Content Information Center
Lexmark XS798

Lexmark XS798

Printer Remains at `Please Wait? State when Faxing with BadgeAuth Enabled

What you will see

When faxing, a printer having BadgeAuth 2.8.7 installed and enabled gets stuck with a “Please Wait” message displayed on the control panel.

This happens when the BadgeAuth is set to enable Copy and Fax without authentication.

Affected products

Printer ModelsFirmware
6500, X548, X74x, X792, X925, and X95xP478 and below
CXxxx and MXxxxP488 and below

An x denotes any number within a given printer model series.

Recommended solution

Update the printer’s firmware to the corresponding version.

Printer ModelsFirmware
6500, X548, X74x, X792, X925, and X95xPE release P479 or higher
CXxxx and MXxxxPE release P489 or higher

To obtain these versions, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.


Was this article helpful?